Amazon review manipulation suspension: how to appeal

Amazon believes reviews or ratings were influenced by incentive, solicitation or connected accounts.

Enumerate every touchpoint with reviewers, including ones you believed were compliant. Partial disclosure that Amazon later completes is fatal.

What Amazon requires here

Governing clause: BSA §3(b) or §3(c), cited with customer review policies.

What gets these appeals rejected

• Disclosing only what you think Amazon already found
• Describing inserts as compliant without quoting their wording

What you need to answer

A Plan of Action for this violation has to address these specifics. Vague answers here are the most common reason a well-intentioned appeal is denied.

• How were buyers contacted after purchase?
• Any incentive, discount, refund or product offered
• Package inserts used

Check yours before you file

POA Ready scores your appeal against every requirement above and names each blocker. The check is free and takes about five minutes. If you want the document, the Complete Appeal Package is generated and emailed in about 60 seconds — no intake call, no queue, no waiting on an agency for three to fourteen days.

Common questions

Other deactivation types

• Inauthentic item / authenticity complaint
• Section 3 account deactivation
• Intellectual property complaint
• Used sold as new / condition complaint
• Late Shipment Rate
• Order Defect Rate
• On-Time Delivery Rate
• Business Hour Delivery Rate
• Dropshipping policy violation
• Listing or ASIN policy violation
• Linked or multiple accounts
• Restricted or unsafe product
• Identity or address verification

POA Ready is not affiliated with Amazon.com, Inc. This page describes Amazon's published requirements as we understand them; Amazon changes its policies without notice, and nothing here is legal advice or a guarantee of reinstatement.