What Amazon's notification says
“We could not verify the information you provided during account verification”
Amazon could not verify your identity or business details.
Not a Plan of Action problem — a document problem. Consistency across every document and your Seller Central record is the whole task.
Governing clause: BSA §3(b) — verification failure.
| Requirement | Where it comes from |
|---|---|
| Accurate, current identity and business information | Selling Policies & Seller Code of Conductsellercentral.amazon.com/help/hub/reference/external/G1801 |
| Documents consistent with the Seller Central record | Selling Policies & Seller Code of Conductsellercentral.amazon.com/help/hub/reference/external/G1801 |
A Plan of Action for this violation has to address these specifics. Vague answers here are the most common reason a well-intentioned appeal is denied.
POA Ready scores your appeal against every requirement above and names each blocker. The check is free and takes about five minutes. If you want the document, the Complete Appeal Package is generated and emailed in about 60 seconds — no intake call, no queue, no waiting on an agency for three to fourteen days.
Amazon could not verify your identity or business details.
Not a Plan of Action problem — a document problem. Consistency across every document and your Seller Central record is the whole task.
Resubmitting the same rejected document Unexplained name or address mismatch
The free readiness check takes about five minutes and gives you a score with every blocker named. If you buy the Complete Appeal Package it is generated and emailed to you in about 60 seconds. An agency typically takes three to fourteen days.
POA Ready is not affiliated with Amazon.com, Inc. This page describes Amazon's published requirements as we understand them; Amazon changes its policies without notice, and nothing here is legal advice or a guarantee of reinstatement.
