What Amazon's notification says
“Your account has been deactivated because your Order Defect Rate exceeded the target”
Too high a share of orders drew negative feedback, an A-to-z claim, or a chargeback.
ODR compresses three different failures into one number. Break yours down by component first — the fix for chargebacks has nothing in common with the fix for negative feedback.
Governing clause: BSA §3(d) — performance below standard.
| Requirement | Where it comes from |
|---|---|
| Order Defect Rate under 1% across a 60-day window | Program Policiessellercentral.amazon.com/gp/help/521 |
Order Defect Rate must stay under 1% across a 60-day window. Appeals here are arithmetic — give Amazon the numbers, the cause of the spike, and the operational change with a date.
A Plan of Action for this violation has to address these specifics. Vague answers here are the most common reason a well-intentioned appeal is denied.
POA Ready scores your appeal against every requirement above and names each blocker. The check is free and takes about five minutes. If you want the document, the Complete Appeal Package is generated and emailed in about 60 seconds — no intake call, no queue, no waiting on an agency for three to fourteen days.
Too high a share of orders drew negative feedback, an A-to-z claim, or a chargeback.
ODR compresses three different failures into one number. Break yours down by component first — the fix for chargebacks has nothing in common with the fix for negative feedback.
Treating ODR as one problem rather than three No component breakdown
The free readiness check takes about five minutes and gives you a score with every blocker named. If you buy the Complete Appeal Package it is generated and emailed to you in about 60 seconds. An agency typically takes three to fourteen days.
POA Ready is not affiliated with Amazon.com, Inc. This page describes Amazon's published requirements as we understand them; Amazon changes its policies without notice, and nothing here is legal advice or a guarantee of reinstatement.
